We wanted to wish all of you and your families a Happy and Safe Holiday Season and a Wonderful New Year. We hope you take the time to relax and go out and enjoy the outdoors because, after all, its the experience, not the gear, that matters in the end.
We also wanted to take a couple quick moments and explain some minor changes in our operations over the Holiday as we too enjoy time with our families and get out to enjoy the wonderful winter weather!
Our office and warehouse will be on our Holidays Operation Schedule from 12:00pm PST on December 24th until Thursday, January 2nd, 2014. The following areas will be specifically affected as outlined below.
ALL DEPARTMENTS WILL BE CLOSED WEDNESDAY, DECEMBER 26th!
SHIPPING: Our warehouse will be open and operating during our normal business hours of 9am-5pm M-F.
WEB SITE/ONLINE ORDERS: As expected, our website will be fully operational 24/7 during the Holiday period.
PHONES/ONLINE CHAT: Our phones and online customer services will be OFFLINE from 12:00PM PST on December 24TH until 9:00AM PST Thursday, December 26th, 2013. Additionally, the phones and online customer service will be OFFLINE from 12:00PM PST on December 31st until 9:00AM PST Thursday, January 2nd, 2014.
RETURNS/CUSTOMER SERVICE: If you have a return or customer service issue please contact Customer Service via email, online chat or toll free at 877-411-GEAR during the hours of operation outline above.
We hope that you have a safe and wonderful Holiday Season and we look forward to seeing you again in 2014!!
-The Mountains Plus Team